Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. Where we offer more than the law requires, it is in addition to them, not instead of them.
If something is faulty, damaged or not as described
Tell us within a reasonable time of it arriving, at hello@grandcellarspirits.com, and send a photograph if there is damage. We will arrange the return and we pay the return freight.
Where the failure is major you choose between a refund and a replacement. Where it is minor we may repair or replace it first. Refunds go back to the card you paid with.
If you simply change your mind
You have 30 days from delivery to send an unused item back for a refund. It needs to be in its original packaging and in a condition we could sell again.
Return postage on a change of mind is yours to pay, and we recommend a tracked service — until it reaches us it is still your parcel. Once it arrives and we have checked it, we refund the price you paid for the item. The original delivery charge is not refunded on a change of mind.
Engraved and personalised pieces cannot be returned for a change of mind, because they cannot be sold to anyone else. This does not affect your rights if the piece is faulty or the engraving is not what you asked for.
Alcohol cannot be returned for a change of mind. A licensed seller cannot take back and resell liquor once it has left our control. Faulty or misdescribed alcohol is covered in full by the section above.
How to start a return
Write to hello@grandcellarspirits.com with your order reference and what you would like to do. We will reply with an address to send it to. Please do not send anything back before we have answered, or we may not be able to match it to your order.